Privacy Policy

Introduction

Fuller Heating, Air Conditioning & Plumbing, Inc. ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website fullerheating24.com or use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Request services through our contact forms
• Schedule appointments
• Subscribe to our newsletter or updates
• Contact us via phone or email
• Interact with our website

The personal information we collect may include:

• Name
• Email address
• Phone number
• Mailing address
• Service preferences and requests
• Payment information (processed securely through third-party processors)

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses
• Device information

How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our services
• Process your service requests and appointments
• Communicate with you about our services
• Send you updates, promotions, and marketing communications (with your consent)
• Respond to your inquiries and support requests
• Improve our website and services
• Analyze usage patterns and trends
• Prevent fraudulent activity and ensure security
• Comply with legal obligations

Data Storage and Protection

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure server infrastructure
• Encryption of sensitive data
• Regular security assessments
• Limited access to personal information
• Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required by law.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are small data files stored on your device.

Types of Cookies We Use:

Essential Cookies

Purpose: Required for the website to function properly
Duration: Session
Required: Yes

Analytics Cookies

Purpose: Help us understand how visitors use our website
Duration: 1-2 years
Required: No

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

For more information, please see our Cookie Policy.

Third-Party Services

We may use third-party service providers to help us operate our business and website or administer activities on our behalf. These third parties may have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Third-party services we may use include:

• Email delivery services
• Website analytics (e.g., Google Analytics)
• Payment processors
• Cloud hosting services
• Customer relationship management (CRM) systems

Your Privacy Rights

You have the following rights regarding your personal information:

Right to Access

You have the right to request access to the personal information we hold about you.

Right to Correction

You have the right to request correction of inaccurate or incomplete personal information.

Right to Deletion

You have the right to request deletion of your personal information, subject to certain exceptions required by law.

Right to Opt-Out

You have the right to opt-out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

Right to Data Portability

You have the right to request a copy of your personal information in a structured, machine-readable format.

To exercise any of these rights, please contact us using the information provided below.

Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last Updated" date at the top of this policy
• Sending you an email notification (for significant changes)

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Us About Privacy

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

We will respond to your inquiry within a reasonable timeframe, typically within 30 days.