Support & FAQ

We primarily serve Muscle Shoals and surrounding areas including Florence, Sheffield, and Tuscumbia in Alabama. Our main office is located at 509 Woodward Ave, Muscle Shoals, AL 35661. For service availability in your specific area, please contact us at +1 (808) 291-2537.

Yes, Fuller Heating, Air Conditioning & Plumbing, Inc. is fully licensed and insured for both HVAC and plumbing services. All our technicians are certified professionals who follow industry standards and best practices.

Absolutely! We provide 24/7 emergency service for urgent HVAC and plumbing issues. Call us anytime at +1 (808) 291-2537 for immediate assistance. We aim to respond to emergency calls within 1-2 hours.

We accept cash, checks, and all major credit cards including Visa, MasterCard, American Express, and Discover. For larger projects, we can discuss financing options.

We recommend annual maintenance - ideally once before the cooling season (spring) and once before the heating season (fall). Regular maintenance helps prevent breakdowns, improves efficiency, reduces energy costs, and extends the lifespan of your system.

Most residential HVAC installations take 1-2 days depending on the system complexity and scope of work. We'll provide a detailed timeline during your consultation. For commercial installations, the timeline may vary based on the size and requirements of the project.

Yes, all our HVAC installations come with comprehensive warranties. This typically includes manufacturer warranties on equipment and our own warranty on labor and installation. Specific warranty details will be provided during your consultation based on the equipment and services selected.

Common signs include: weak airflow, warm air instead of cold, strange noises, unusual odors, frequent cycling, high energy bills, moisture or leaks around the unit, and thermostat issues. If you notice any of these signs, contact us for a professional inspection.

Key steps include: regular filter changes (every 1-3 months), annual professional maintenance, sealing air leaks in your home, proper insulation, using a programmable thermostat, keeping vents clear and unobstructed, and ensuring your system is properly sized for your space.

We strive to respond to plumbing emergencies within 1-2 hours. Our emergency service is available 24/7, including nights, weekends, and holidays. Call +1 (808) 291-2537 immediately if you have a plumbing emergency.

Yes, we serve both residential and commercial clients. Our commercial plumbing services include installation, repair, maintenance, and emergency services for businesses, offices, restaurants, retail spaces, and other commercial properties.

Immediately shut off your main water valve to stop water flow. Then call us at +1 (808) 291-2537 for emergency service. If possible, turn off electricity in affected areas and move valuables away from water. Do not attempt to repair the pipe yourself.

Traditional tank water heaters typically last 8-12 years, while tankless water heaters can last 15-20 years with proper maintenance. Signs you may need a replacement include frequent repairs, rust-colored water, loud noises, or the unit is over 10 years old.

Yes, we offer free estimates for most services. Contact us at +1 (808) 291-2537 or through our contact form to schedule an estimate. We'll assess your needs and provide a detailed quote with no obligation.

Pricing is based on several factors including the scope of work, parts and materials needed, labor time and complexity, and whether it's an emergency service. We provide transparent pricing with detailed estimates before starting any work, so there are no surprises.

Please contact us to discuss available financing options for larger projects. We understand that HVAC installation or major plumbing work can be a significant investment, and we're happy to work with you to find a payment solution that fits your budget.

For routine maintenance or non-urgent repairs, we recommend calling at least 2-3 days in advance. However, we often have same-day or next-day availability. For seasonal services (pre-summer AC checks or pre-winter heating checks), schedule 2-4 weeks ahead if possible.